The answers you need, directly from our concierge.
Implementation time. How long does it take to implement the reservation agent and AI concierge app?
You can have your AI agents deployed in less than 24 hours and ready to serve your guests. Custom integrations are add-ons that can take 2 to 6 weeks depending on their complexity. To implement the app, you have a first version ready in a matter of minutes. From then on, it depends on how long it takes you to customize the information with menus, experiences, and details you want to show your guests. Usually, our hotels take one to three weeks to finish uploading the content on their own, but it's up to you.
Do you have PMS, POS, and PXP integrations?
What guarantees that my guests will use the Contler app or services?
I have a very small budget, can I still use it?
Do you have certifications?
Where do you operate currently?
Hotel Las Islas Baru: Eco-luxury experience powered by Contler
Hotel Las Islas Baru: Eco-luxury experience powered by Contler
Hotel Las Islas Baru
July 18, 2023
The diversity of services offered by Las Islas put our technology to the test. To give an example: All hotels offer ground transportation, but in the case of Las Islas, they have maritime transportation, private or shared helicopter rides, private drivers or group transportation to Cartagena. Each of these options had to be clearly identified in Contler and available in just a couple of clicks for the guests. We can proudly say that we have succeeded.
In the heart of the natural beauty of Baru is Hotel Las Islas, an oasis of ecological luxury that has been recognized as one of the best hotels in Latin America. This exclusive destination, a member of Leading Hotels of the World, offers guests a unique experience in harmony with nature. To further enhance this experience and provide exceptional service, Hotel Las Islas has implemented Contler, a digital concierge solution that digitizes its services and optimizes communication with guests. In this blog, we will explore how Contler has strengthened Hotel Las Islas’ value proposition, generating operational efficiencies, increased internal sales and an unforgettable guest experience.
An eco-luxury environment: Hotel Las Islas Barú
Immersed in the lush nature of Barú, Hotel Las Islas is an ecological paradise that offers guests an unprecedented luxury experience. With spacious facilities and bungalow-style rooms, the hotel is distinguished by its exclusivity, relaxation and the possibility of participating in a variety of complementary activities. In addition, as a member of Leading Hotels of the World, the hotel meets the highest standards of quality and has been recognized for its excellence in Latin American hospitality.
The possibilities and services offered by Las Islas are so great that sometimes a traditional communication via telephone or brochures did not allow guests to fully enjoy the hotel. Especially when there is a wide cultural and language diversity among the guests.
Contler: A digital replica of the hotel experience
To continue to provide exceptional service and facilitate interaction with its guests, Hotel Las Islas has integrated Contler, a state-of-the-art digital concierge solution. Through Contler, guests have access to an intuitive platform that allows them to book experiences, spa massages and make requests of all kinds, including transportation or room service requests.
In the words of Mateo Bolivar, CEO of Contler, who was personally in charge of this implementation:
“The diversity of services offered by Las Islas put our technology to the test. To give an example: All hotels offer ground transportation, but in the case of Las Islas, they have maritime transportation, private or shared helicopter rides, private drivers or group transportation to Cartagena. Each of these options had to be clearly identified in Contler and available in just a couple of clicks for the guests. We can proudly say that we have succeeded.”
Also, it is very important to highlight that using artificial intelligence, Contler translates all content into multiple languages. Thus facilitating communication, regardless of the language of preference of the guest.
*In the case of Hotel Las Islas, the Contler platform is available in English, Spanish, French, Portuguese, Italian and German.
Advantages evidenced by the Hotel Las Islas team:
The Hotel Las Islas team has highlighted several advantages that have been evidenced since the implementation of Contler:
Efficient communication with guests: Thanks to Contler, communication with guests has become more agile and efficient. Guests can make requests and receive quick responses, which contributes to a more fluid and personalized experience.
Increased internal sales: The digitization of services through Contler has allowed Hotel Las Islas to effectively promote available activities and experiences. Guests can easily explore and book these options, which has led to a significant increase in internal sales.
Ease of booking activities: With Contler, Hotel Las Islas guests have the convenience of booking activities and experiences without hassle. From exciting water sports to relaxing spa treatments, Contler simplifies the booking process and improves stay planning.
Golf cart requests for transportation: Hotel Las Islas has extensive facilities and, on occasion, guests need to travel within the resort. Through Contler, guests can easily request a golf cart to facilitate their transportation, providing convenience and efficiency in their movement around the hotel.
An eco-luxury journey powered by Contler
Hotel Las Islas Barú, with its focus on eco-luxury and exceptional quality, has found in Contler the perfect ally to elevate its service experience. Thanks to this digital concierge solution, the hotel has optimized communication with guests, increased internal sales and provided greater convenience in booking activities and services. Hotel Las Islas Baru and Contler demonstrate that technology can enhance and enrich the eco-luxury experience, offering guests an unforgettable stay in this natural paradise.
Don’t hesitate to book your next vacation at Hotel Las Islas, or get Contler to take your hotel service to the next level.
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