AI Concierge for Hotels
Five-star service, before they even ask.
Contler's AI concierge is a virtual assistant for hotels that handles guest requests over WhatsApp, web chat and voice, 24/7 and in more than 20 languages. It resolves up to 90% of routine requests, can integrate with the hotel's PMS and POS, and alerts staff whenever something needs a person. You create it for free in under 2 minutes and it's serving guests in less than 24 hours.
Flexible By Design
Choose the path that best fits your hotel's operational needs.
Standalone Power
Fully Integrated
Empower Your Team, Delight Your Guests
End the constant disruption of ringing phones. By handling up to 90% of routine calls, we free your receptionists from harsh, repetitive shifts. This allows them to provide the exceptional, face-to-face service that truly defines a five-star experience.
Intelligent Upselling
Proactively offer room upgrades, late check-outs, or spa packages to drive ancillary revenue.
SLA Dashboards
Track response times, request volume, and guest satisfaction analytics.
Real-time Notifications
Staff are instantly alerted for tasks that require a human touch.
For Every Guest Need
Full Assistance
Frequently Asked Questions
The answers you need, directly from our concierge.
What is an AI concierge for hotels?
It's a virtual assistant that handles guest requests over WhatsApp, web chat and voice, 24/7 and in more than 20 languages. Contler's resolves up to 90% of routine requests and alerts staff whenever something needs a person.
How is it different from a regular chatbot?
A chatbot answers questions; the AI concierge also gets things done. It takes room service orders, books the spa, restaurant and tours, creates housekeeping or maintenance requests and alerts staff in real time. It works by chat and by voice, with your hotel's information. Confirming bookings or orders in other systems requires the matching integration. More in from chatbot to colleague.
How long does it take to set up the AI concierge?
It takes two stages. You create it for free in under 2 minutes at agents.contler.com/onboarding/website, and it's serving guests in less than 24 hours. Custom PMS or POS integrations have their own scope and take 2 to 6 weeks.
Is the AI concierge free?
Creating it is free. Contler's commercial model is pay per use: creating the AI concierge for free doesn't mean unlimited use of every service, and no numeric rate is published.
Which requests does it handle on its own?
Up to 90% of routine ones: room service, spa, restaurant, transfer and tour bookings, Wi-Fi password, opening hours, hotel events, local recommendations and wake-up calls. It also offers room upgrades, late check-out and spa packages.
What happens when a request needs a person?
The concierge creates the request for the right department, such as housekeeping or maintenance, and alerts staff in real time so a person can take over. More in what a good handoff from AI to a person looks like.
How do guests use it?
Over WhatsApp, the hotel website chat or voice, and from the hotel-branded guest app, which opens with a QR code, NFC or a link, with nothing to download.
What languages does it speak?
More than 20 languages, by chat and by voice, with live translation.
What does it do if I connect it to the PMS and POS?
Without integrations, the concierge answers with your hotel's information. With the matching integration, it also checks availability and creates orders, bookings and maintenance tickets inside those systems, and it can connect to the phone system (PBX). It isn't required to get started.