Le risposte di cui hai bisogno, direttamente dal nostro concierge.
Tempo di implementazione. Quanto tempo ci vuole per implementare l’agente di prenotazione e l’app di concierge IA?
Puoi avere i tuoi agenti di IA operativi in meno di 24 ore e pronti a servire i tuoi ospiti. Le integrazioni personalizzate sono componenti aggiuntivi che possono richiedere da 2 a 6 settimane a seconda della loro complessità . Per implementare l’app, hai una prima versione pronta in pochi minuti. Da quel momento, dipende da quanto tempo ti serve per personalizzare le informazioni con menu, esperienze e dettagli che desideri mostrare ai tuoi ospiti. Di solito, i nostri hotel impiegano da una a tre settimane per completare il caricamento dei contenuti autonomamente, ma dipende da te.
Avete integrazioni con sistemi PMS, POS e PXP?
Cosa garantisce che i miei ospiti utilizzeranno l’app o i servizi Contler?
Ho un budget molto limitato, posso comunque usarlo?
Avete certificazioni?
Dove operate attualmente?
Transforming guest experience: Contler’s success at Click Clack Hotel
Click Clack Hotel
30 marzo 2026
At Contler we understand that hotels do not need rigid platforms, as this is not just about digitizing a PDF. The hotel industry of the future requires flexibility and efficiency. The technology has to be adaptable and easy to use; otherwise there is no point in implementing it at all.
In today’s hotel industry, innovation and personalization have become key elements in delivering exceptional guest experiences. In this context, the collaboration between Contler and Click Clack Hotel has proven to be a true success story in the digital transformation of hotel concierge. In this blog, we will explain how Contler has revolutionized the way guests interact with services, products and information at Click Clack hotels, generating greater operational efficiency, guest satisfaction and increased internal sales.
Click Clack Hotel, a unique and refreshing brand:
Click Clack Hotel, is known as one of the most innovative and disruptive hotel brands in the country. Through unique and revolutionary experiences, Click Clack has managed to differentiate itself in an industry that often leans towards predictability over adventure. From the beginning, Click Clack embraced innovative elements, such as the architecture of its facilities, immersive experiences, the absence of in-room phones or the incorporation of automation in some rooms.
Contler, a revolution to the traditional hotel concierge:
Contler, an innovative digital concierge startup, has managed to change the game in the hotel industry by offering unique and personalized service experiences. By digitizing all of a hotel’s products, services and information, Contler enables guests to request anything they need during their stay in a fast and friendly manner. This solution not only improves operational efficiency, but also increases guest satisfaction and internal sales. The most incredible thing is that its technology allows to have a 100% customized platform for a hotel, in a matter of minutes.
“At Contler we understand that hotels do not need rigid platforms, as this is not just about digitizing a PDF. The hotel industry of the future requires flexibility and efficiency. The technology has to be adaptable and easy to use; otherwise there is no point in implementing it at all.”
A key point in Contler’s value proposition has to do with ease of access. People are tired of having unnecessary applications on their phone. This is why Contler’s solution is completely web-based, allowing guests to access via WhatsApp, email, QR codes or innovative technologies such as NFC.
The search for the perfect solution:
For years, Click Clack Hotels collaborated with a European company that provided a hotel application. However, this solution lacked flexibility, customization and ease of use.
That’s when they found in Contler the perfect partner to provide the perfect digital concierge. “From the moment we learned of Click Clack’s value offering, we knew this was a challenge we wanted to work on. Dozens of services, custom-designed experiences, dynamic promotions and unique activities. Our challenge was to capture all that essence in an intuitive platform and we managed to do it in the best possible way” David Mendez, Head of Implementations.
Since then, the results have been incredible.
“Guests are interacting more with the hotel’s products, services and experiences, internal sales have increased and operational efficiencies have made the hotel’s operation more streamlined and user-friendly.”
Click Clack Hotels employees have witnessed firsthand Contler’s positive impact on the hotel’s daily operation and guest experience. Here are some of the testimonials that support this success story.
Andrea Carrillo, Operations Manager of Hotel Click Clack MedellĂn, highlights the friendliness of the tool for both guests and the internal team, highlighting its dynamism and adaptability to the client.
Alejandra Robledo, Director of Operations, describes Contler as a pioneer tool that brings closer and personalizes services for guests. She highlights the agility in communication and the intuitive interface that generates quick responses and improves the quality of the stay, aligning perfectly with the vision of Click Clack Hotels.
Andres Santamaria, IT manager in Medellin, thanks Contler for providing a positive experience from the back office point of view. He highlights the practicality, ease of use and the complete platform that has given him excellent experiences in all operational areas of the hotel.
Natalia Romero, Digital Marketing Manager, praises Contler’s intuitive interface and its ability to customize all hotel services. She highlights how this tool becomes a direct communication channel with the guest, making their experience more pleasant.
Claudio GarcĂa, IT analyst at Click Clack Bogotá, describes how Contler provides an interactive and innovative experience by allowing guests to learn about the hotel’s products, request room service and personalize their stay, all from the comfort of their room and their cell phone.
The future of hotel concierge has arrived.
The collaboration between Contler and Click Clack Hotels has proven to be a success story in the digital transformation of the hotel industry. Thanks to Contler’s digital concierge solution, Click Clack has been able to digitize its broad offering of unique and personalized experiences to its guests, generating greater operational efficiency and increasing guest satisfaction.
This success story is a clear example of how innovation and technology can drive growth and differentiation in the hospitality industry. The future of hotel concierge has arrived, hotels like Click Clack have made a bet and Contler is leading the way.
If you are looking for an innovative hotel experience, Click Clack Hotel is the perfect place. If you are a hotelier looking to take a step forward, Contler has everything to digitally transform your hotel operation.
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